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Through your testing account on this website, you can:
- Register and pay for an exam
- Schedule, reschedule, and cancel testing appointments
- Withdraw registrations for a refund
If you need additional assistance, contact the Texas Educator Certification Examination Program customer service:
Send us a message | |
Phone: |
(800) 877-4599 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays (Automated Information System available 24 hours daily) |
Live Chat: | Check availability |
Mail: |
Texas Educator Certification Examination Program Pearson 300 Venture Way Hadley, MA 01035 |
Submit Materials: | Submit materials to Pearson |
Through your testing account on this website, you can:
- Register and pay for an exam
- Schedule, reschedule, and cancel testing appointments
- Withdraw registrations for a refund
If you have additional questions, contact the Texas Educator Certification Examination Program customer service:
Send us a message | |
Phone: |
(800) 877-4599 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays (Automated Information System available 24 hours daily) |
Live Chat: | Check availability |
On this website, you can:
- Review the ID policy
- Learn about the day of the exam
- Review tutorials and guides of the testing center and the computer-administered testing experience
If you have additional questions, contact the Texas Educator Certification Examination Program customer service:
Send us a message | |
Phone: |
(800) 877-4599 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays (Automated Information System available 24 hours daily) |
Live Chat: | Check availability |
Mail: |
Texas Educator Certification Examination Program Pearson 300 Venture Way Hadley, MA 01035 |
Submit Materials: | Submit materials to Pearson |
If you have already registered and scheduled your test appointment and need test center directions or other information about your test center, contact Pearson VUE:
Web: |
Test appointments: www.pearsonvue.com/tea
Includes chat and email |
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Phone: |
(800) 989-8532
Mon–Fri: 8:00 a.m.–8:00 p.m. Eastern time |
Send us a message | |
Phone: |
(800) 877-4599 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays (Automated Information System available 24 hours daily) |
Live Chat: | Check availability |
Mail: |
Texas Educator Certification Examination Program Pearson 300 Venture Way Hadley, MA 01035 |
Submit Materials: | Submit materials to Pearson |
To request alternative testing arrangements:
- Review the Requesting Alternative Testing Arrangements section of this website.
- Register for your test.
- Submit your alternative testing arrangements request form, including all required documentation.
To reach the Office of Candidate Services:
Email address and password. You may update your testing account email address and password at any time through your account on this website. Note that your email address and password for your testing account on this site are separate from those used in your TEAL account. You must update your TEAL account in addition to your testing account if you want to update your email address and/or password in both systems.
All other personal information. Changes to all other personal information, including your name, date of birth, and mailing address, must be made in your TEAL account. Learn more about correcting or updating your TEA educator profile .
Feel free to contact us with your testing-related questions by any of the methods described below.
If you have comments about a test center or the conditions under which you took a test, please submit your comments in an email to Pearson no later than seven days after your test session.
Send us a message | |
Phone: |
(800) 877-4599 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays (Automated Information System available 24 hours daily) |
Live Chat: | Check availability |
Mail: |
Texas Educator Certification Examination Program Pearson 300 Venture Way Hadley, MA 01035 |
Submit Materials: | Submit materials to Pearson |
If you are an educator preparation program (EPP) candidate and have questions about which exam(s) you need to take or about certification requirements, contact your advisor, the director, or certification officer at your EPP.
If you have certification-related questions, such as applying for certification, requirements for out-of-state or out-of-country candidates, or additional certification-by-examination, go to the Texas Education Agency (TEA) Certification website .
If you have testing-related questions, such as PACT or charter school testing, go to the TEA Educator Testing website .
Live customer support will not be available during the following holidays:
Jan 1, 2024
Jan 15, 2024
May 27, 2024
Jun 19, 2024
Jul 4–5, 2024
Sep 2, 2024
Nov 28–29, 2024
Dec 24–25, 2024
Contact Pearson Customer Support for information about registration and the Pearson ePortfolio system:
Email: | Email communication form |
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Ph: |
(866) 565-4872 (toll free, US and Canada only) Available 8:00 a.m.–7:00 p.m. Central time, Mon–Fri, excluding holidays |
Live Chat: | Check availability |
Mail: |
edTPA Program Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
Submit Materials: | To submit materials to Evaluation Systems |
Correcting or Updating Your Personal Information
Email address and password. You may update your testing account email address and password at any time through your account on this website. Note that your email address and password for your testing account on this site are separate from those used in your TEAL account. You must update your TEAL account in addition to your testing account if you want to update your email address and/or password in both systems.
All other personal information. Changes to all other personal information, including your name, date of birth, and mailing address, must be made in your TEAL account. Learn more about correcting or updating your TEA educator profile.
Need help after hours? Review the ePortfolio tutorials and guides.
For technical assistance with the Pearson ePortfolio system, contact Pearson Customer Support.
Email: | Email communication form |
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Ph: |
(866) 565-4872 (toll free, US and Canada only) Available 8:00 a.m.–7:00 p.m. Central time, Mon–Fri, excluding holidays |
For other program information, please contact Pearson's edTPA Support Coordinators for educator preparation programs for assistance.
Email: | edTPAEPPSupport@pearson.com |
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Ph: | (866) 613-3278 Available 8:00 a.m.–4:00 p.m. Central time, Mon–Fri, excluding holidays |
For information about becoming an edTPA scorer, please contact Score edTPA.
Email: | scoreedtpa@pearson.com |
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Web: | Score edTPA |
If your educator preparation program is using one of the integrated Platform Providers for edTPA, please refer to the following contacts for information:
Anthology Portfolio |
Contact: Anthology Portfolio Email: PortfolioSupport@Anthology.com Ph: 716-270-0000 Web: Campus Labs Support (zendesk.com) |
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Digication | Contact: Digication Email: edTPA-assessment@digication.com Ph: (888) 342-DIGI Web: digication.com |
Edthena | Contact: Edthena Email: edtpa@edthena.com Ph: 855-EDTHENA x808 Web: edthena.com |
Foliotek | Contact: Foliotek Email: support@foliotek.com Ph: (888) 365-4639 option 2 Web: foliotek.com |
Lessoncast | Contact: Lessoncast Email: edtpasupport@lessoncast.com Web: Lessoncast.com |
RCampus | Contact: Reazon Systems, Inc. Email: support@rcampus.com Ph: 949-222-2266 Ext 2 Web: www.rcampus.com |
Sibme | Contact: Sibme Support Email: support@sibme.com Web: help.sibme.com |
TORSH Talent | Contact: TORSH Talent Email: support@torsh.co Web: www.torsh.co |
Watermark (Student Learning & Licensure [formerly Via], LiveText, Taskstream, Tk20) |
Contact: Watermark Email: support@watermarkinsights.com Ph: (800) 311-5656 Web: watermarkinsights.com Monday–Thursday: 8 a.m.–9 p.m. ET Friday: 8 a.m.–7 p.m. ET |
WGU Integrated Performance Assessment | Contact: WGU Assessment Services Email: assessmentservices@wgu.edu Ph: (877) 435-7948 Web: wgu.edu |
Interested in becoming an edTPA integrated platform provider?
If you are an educator preparation program (EPP) candidate and have questions about which assessment you need to take or about certification requirements, contact your advisor, the director, or certification officer at your EPP.
If you have certification-related questions, such as applying for certification, requirements for out-of-state or out-of-country candidates, go to the Texas Education Agency (TEA) Certification website .
Live customer support will not be available during the following holidays:
Jan 1, 2024
Jan 15, 2024
May 27, 2024
Jun 19, 2024
Jul 4–5, 2024
Sep 2, 2024
Nov 28–29, 2024
Dec 24–25, 2024
Contact Form
Email Communication Form
Use the contact form below for general inquiries regarding testing, registration, and scoring. Please note the contents of an email, which includes any attachments you may send, are not encrypted. Do not send any sensitive information via email. This includes but is not limited to personally identifiable information, such as a Social Security number or date of birth; any credit card details; and health related information. If you need to submit documentation containing such information please review the Contact Us page on our program website for alternate submission methods.
Please allow 2–3 business days for a response.
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